Frequently Asked Questions
The device needs to be within range of a cellular signal. You’ll also need a web browser to activate it. No existing cell phone plan is required.
The temperature and humidity readings are updated every 10 minutes on the user portal. Each reading is stored for 1 year and can be downloaded anytime as a CSV file.
Yes, Necto has a rechargeable battery that lasts for 72 hours. You can also keep it plugged in for continuous monitoring over long periods.
Yes, you can add up to 5 email addresses and phone numbers to receive unlimited text and email alerts if there are critical changes in temperature, humidity, or power status.
Temperature range: -4°F to 140°F, with an accuracy of +/- 0.5°F.
Humidity range: 0% to 95% (non-condensing), with an accuracy of +/- 2%.
No, Necto comes with a built-in SIM card that’s pre-installed and activated. You don’t need a separate cell phone contract—it’s ready to connect to the cellular network right out of the box.
The built-in SIM card connects to AT&T, T-Mobile, and Cellular One 4G LTE networks. It will automatically connect to the nearest available network.
Yes! Necto comes with 2 years of cellular service included. After that, you can renew it yearly for just $29.99. This revolutionary pricing is made possible through innovative technology and exclusive contracts with cellular carriers, keeping costs low and data usage efficient.
You’ll automatically receive an email 30 days before your second year of service expires, allowing you to renew for the third year.
If the device detects a temperature above or below the set thresholds, it will immediately send a text and/or email alert.
For example, if the high threshold is set at 80°F, a temperature of 80.1°F will trigger a "High Temperature" alert.
Important Note: The device won’t send another high/low temperature alert until the “Temperature Restored” alert is triggered.
Once the temperature returns 3 degrees back into the safe range, a "Temperature Restored" alert will be sent.
For example, if the high threshold is 80°F and the current temperature is 87°F, the temperature must drop to 77°F to trigger the "Temperature Restored" alert.
If the device detects humidity above or below the set thresholds, it will instantly send a text and/or email alert.
For example, if the high threshold is set at 75%, a humidity level of 76% will trigger a "High Humidity" alert.
Important Note: The device won’t send another high/low humidity alert until the “Humidity Restored” alert is triggered.
Once the humidity level returns 3% back into the safe range, a "Humidity Restored" alert will be sent.
For example, if the high threshold is 75% and the current humidity is 81%, the humidity must drop to 72% to trigger the "Humidity Restored" alert.
If the device is plugged into an outlet and the power is lost, it will send a "Power Outage" alert via text and/or email.
Note: The device waits 1 minute of no power before sending the alert, to prevent false alarms from brief power glitches.
Once power is restored and detected for 10 seconds, it will send a "Power Restored" alert.
If the device goes offline for 1 hour due to a lost network connection or a dead battery, it will send a "Network Lost" alert via text and/or email.
When the device reconnects to the network, it will send a "Network Returned" alert.
To complete registration, make sure the device is powered on and wait for it to connect to the cellular network. Once connected, you can finish adding it to your account.
First, try turning the device off and on by holding the power button for 3 seconds. If that doesn’t work, try moving to a different location—higher floors often have better reception than basements.
For a power outage alert to be triggered, the device needs to detect no power from the outlet for at least 1 minute. This delay helps prevent false alerts from brief power interruptions.
This means your device couldn't successfully connect to the network. Try powering off your device and then turning it back on in a different location.